During major holidays, especially Christmas and New Year’s, things get hectic. We do our absolute best to deliver before the holiday, but we do ask that you give us extra time. Our website will be updated with the cut-off dates for major holidays, but generally speaking, we need about 5 business days to deliver during the busiest times of the year.

Yes, on select Gifts and Countries. Please see Gifts description for delivery days and times.

In most locations in the European Union, Australia, USA, and Canada we deliver using mail services such as FedEx, DHL, TNT, UPS, USPS. In other locations where mail services are not as fast or reliable such as Eastern Europe, Russia & CIS, and countries of South-East Asia we often deliver using a local accredited courier.

 Yes, on select Gifts also see each gift description. Please contact our customer support at
                  1.877.880.4636 or email  customerservice@specialtybasketsgalore.com in regards to questions about ordering custom gifts.

As long as the Status of your order (found in My Account, Orders tab) does not show that the gift is “Shipped” or “Complete” please reach our customer service by calling 1.877.880.4636.

 Yes, you can! Your gift baskets will all arrive with your free personalized gift card which is included in an envelope with each gift.

 Yes! Please contact our customer service at 1.877.880.4636 or email customerservice@specialtybasketsgalore.com

 We can deliver wine and alcoholic beverages in any location, except where prohibited by law.

We are currently unable to deliver baskets containing alcohol in the following countries: Sweden, Finland, United Arab Emirates, Saudi Arabia, and other countries in the Middle East where alcohol delivery is prohibited.

Due to local ordinances, in the United States, we are unable to deliver gifts containing alcohol to minors under age 21. The recipient must be 21 years and older to purchase or accept gift baskets containing wine/beer or other alcoholic beverages. Adult signatures are required on all wine shipments.

ATTENTION regarding shipping to APO/FPO (military) addresses:

No alcohol is allowed to be shipped via military mail.

We send gifts internationally to over 199 countries. With distribution centers in over 200 countries, we guarantee your gift will arrive in perfect condition and on time. If you are in a rush, there are expedited delivery options to almost anywhere in the world. Please also check each gift description for delivery days and times.

If your desired destination is not on our list, then that most likely means that we will need to charge an extra fee for distant delivery. Please contact us and we will gladly handle any and all the questions you might have. The amount of our distant delivery fee will vary according to the exact distance, weather, and geographical conditions.  Please also check each gift description for more information about where each gift can be delivered and delivery days and times.

 Most of our unlisted locations have a delivery fee that ranges from $20 to $39 USD.  Please contact us to inquire about the delivery possibility for a specific location.  After that, you can order on-line.

 All of our customer service is conducted via e-mail, phone, or live chat.  Our trusted representatives will pass on any and all the special instructions to our gift delivery agents and florists in your selected city of delivery.

 We deliver between 9 am and 9 pm in most serviced locations, local time.  However, we can certainly try to make exceptions if you have a special request in advance.  Please contact us and see each description for delivery days and times.

 If your intended recipient is not at home, you have a few options.  We can leave your gift at the door or with neighbors, we can place a note with our local phone number on the recipient’s door, or we can attempt a re-delivery for an additional fee.  Please note that if the delivery location is an apartment building, it is not suggested to leave the gift at the door. Please contact us with questions, or please specify delivery instructions in the Comments/Order Details field when you place your online order.

We can certainly validate your specified address by sending over a local courier, for a cost of $40 USD.  To utilize this special service, please contact us for payment instructions.  Please note: if we are unable to deliver because of an incorrectly specified address, we will apply your payment to cover communication fees, courier fees, and materials costs.  We will automatically subtract $40 USD or 40% of your order total—whichever is greater—if we are able to reuse the gift basket, or we will keep the entire amount if we are not able to reuse the incorrectly delivered materials or perishable goods.

For your protection, we do not store your credit card information on our server. The information is deleted after the transaction has been completed. Consequently, we cannot charge your credit card again later. It is still possible to make changes and to add an item to your order later but you would need to resubmit your credit card information. Contact us and we will solve this problem.

 If you would like us to make a Surprise Delivery without us calling or contacting your intended recipient in advance, please make sure to request this in the Comments field of the order form.  When our representatives process your order, they will make sure to schedule the delivery without disclosing your name or the contents of the gift being delivered.  Please note that we cannot always ensure that your intended recipient will be at home at the time of delivery.  If we need to make multiple attempts at delivery, we can no longer guarantee the liveliness of your flowers or other perishable items. We may also ask you to pay additional delivery fees to cover extra trips to the delivery address.

Yes, we’re dedicated to making it easy for you to send luxury gifts anywhere in the world, even when your recipient is in a non-traditional place such as a cruise ship, hospital, at school, or even at church.   Please also see each gift basket description with delivery locations, and times.

Yes, you can send us a digital picture of yourself via e-mail and we will print it on a color printer for delivery with the order.  The cost of this service is $5.00 USD per single photo.  Please, specify your order number in your e-mail. This does not apply to all gifts.

Any information you provide Specialty Baskets Galore is considered private information and will not be shared.  This includes your name, address, phone, e-mail address, and credit card information.  The name and address of your intended recipient are shared with our local florists, but with no one else.  For security reasons, a copy of your credit card information or PayPal account information is not stored on our database, which makes it impossible for hackers to steal.  

Our invoice will generate your order total in USD and your local currency (or another currency if you request it). When you use your credit card, you will automatically be charged in your currency based on the exchange rate used by your card’s issuing bank. We can always provide you with the approximate total in your currency based on the current exchange rate.

Yes, but with some restrictions. Maintaining high-quality stock in 200 countries takes a little juggling, and maintaining the exact same stock at all times in all regions is simply impossible. But, to make it easy, we’ve designed an exclusive catalog of gifts that are available in most of the countries where we deliver. You can see our gifts available for worldwide delivery here, and check on pricing and availability details for one. Other items in our catalog may also be available for delivery in multiple countries, but the rest of our catalog can vary greatly by region. If an item you’re interested in is not available in some country on your list: we may still be able to deliver a similar item there, however, the exact price and the brands of items in the basket may be different. 

 We charge your card the moment you place your order, even if you request a delivery date that is 3 months out. If your circumstances change, such as the recipient moving, reach out to our customer service team as soon as possible and we will do our best to help you.

Whereas we do not cancel orders without a good reason, if a cancellation is approved by Management, our company may have to charge a cancellation fee to cover administrative costs. We do not accept cancellations under any circumstances once the gift has been shipped. Gift Certificate cancellation is not possible once the physical gift certificate has been shipped or the service has been paid at the salon. In case of cancellation of certificate order refund is possible only in the form of store credit.

If you wish to cancel your order, please send us an e-mail, contact us via live chat or give us a call within 1 hour of placing or 5 business days prior to the delivery date to avoid any cancellation fees.

Occasionally minor substitutions can be made to your gift baskets due to product unavailability for urgent orders OR orders sent to remote locations. Please review our Gift Substitution Policy to learn more.

 We can absolutely handle that! The first steps of ordering involve downloading our bulk order form and sending it back to us via email. From there you will be contacted by our corporate specialist team who will review your sheet for you and help you during every step of the process.

We accept all major credit cards (Visa, MasterCard, Discover, American Express Card) checkout through PayPal.

We will do our best to help you send a customized gift, but these take extra time. Please reach out to customer service with your full request and we will see what we can do. Keep in mind that we can not do customized gifts at all in December, and may have to refuse them during other high volume times of the year.

Often times it takes our couriers 1 to 2 business days to update our local team of successful delivery. It may be that everything is fine, and we just have not confirmed it yet. However, in the event that your order was delayed, we will work to track down the issue and let you know. If your recipient wasn’t home, or there was an issue with the address we will work to reschedule delivery as soon as possible.

 Yes, Absolutely! We’ve listed the complete ordering steps below:

Select the gift item you would like to purchase from our website. Then add to your cart

If you want to add something else, go back to our online catalog, and repeat step one.

Once you have all of your products picked, click View Cart.

Make sure everything is as you like it, you will have a chance to review before hitting “complete order”.

If you are a new customer, use complete order on the left and you will be prompted to sign up or check out as a guest. If you’ve already signed up log in and continue as normal.

Make sure you fill out our order form, each step is prompted and clearly labeled. Once done click Verify Order at the bottom of the page.

Take one last look to review all of the order details before picking your payment method.

If for some reason you are having issues with this, or you have a large order, please contact our 24/7 customer service team.

We HIGHLY recommend that you have a local phone number for your recipient listed in your information. However, if you absolutely don’t have it, an email will work. If you have no way for us to contact your recipient, we can try to deliver the order, but we can make no guarantees. In that instance will ask you to confirm in writing that you accept the risks of a no phone delivery and understand that we will not be able to offer any refunds if for some reason the delivery can not happen.

Orders placed Monday through Friday before 3:00 pm EST will ship out the day the order is placed. Orders placed after 3:00 pm EST Monday through Friday will ship out the following business day. Orders placed on Saturday and Sunday will ship on Monday.

Shipping to Alaska or Hawaii will incur additional charges. In remote locations such as Alaska and Hawaii, there is a flat $30 fee on top of gift cost.

We ship to over 199 countries. Please also see the gift description.  All gifts do not ship Internationally.

Yes, We ship to PO Boxes using the US Postal Service only.  Select gifts can be shipped to be PO Boxes. 

Shipping Rate of $10.95 per cake for Standard Shipping. When shipping multiple cakes to the same address and on the same order, Standard Shipping is $10.95 for the first cake and $6.00 for each additional cake.  

Shipments may be upgraded to USPS where shipping via the Standard Shipping option is not the preferred method of shipment.  

 Shipping Rate of $15.00 per cake. For multiple cakes to the same address and on the same order, shipping is $15.00 for the first cake and $7.50 for each additional cake. Shipments normally arrive 2-3 business days after the shipment date.

Deliveries to Canada are shipped via UPS Standard Canadian Ground service.  $20.00 per cake. When shipping multiple cakes to the same address and on the same order, shipping is $20.00 for the first cake and $12.00 for each additional cake.

Deliveries to Puerto Rico are shipped via the US Postal Service.  $15.00 per cake via USPS. When shipping multiple cakes to the same address and on the same order, shipping is $15.00 for the first cake and $7.50 for each additional cake.

Deliveries to Alaska and Hawaii are shipped via UPS 2nd Day service. 

 $30.00 per cake via UPS 2nd Day Service. When shipping multiple cakes to the same address and on the same order, shipping is $30.00 for the first cake and $15.00 for each additional cake.

Second Day Delivery is provided via UPS 2nd Day service in the 48 contiguous United States - guarantees the refund of shipping charges only.  $20.00 per cake. When shipping multiple cakes to the same address and on the same order, shipping is $20.00 for the first cake and $10.00 for each additional cake.

Next-Day service is provided via UPS Next Day Saver Service in the 48 contiguous United States - guarantees a refund of shipping charges only. $30.00 per cake. When shipping multiple cakes to the same address and on the same order, shipping is $30.00 for the first cake and $15.00 for each additional.

 Deliveries to a Post Office Box via the US Postal Service.

-- $15.00 per cake. When shipping multiple cakes to the same address and on the same order, shipping is $15.00 for the first cake and $7.50 for each additional cake.

Deliveries to an APO / FPO via the US Postal Service. $2.00 per cake